What is selling on Indonor?
Selling on Indonor is a program that lets individuals and businesses sell their products in Indonor’s stores.
Why should I sell on Indonor?
Here are just a couple of reasons: the opportunity to put your product in front of hundreds of millions of potential customers, plus the ability to start selling fast before you even set up a business website or physical store.
How do I open a new Indonor seller account?
You can use your Indonor customer account, or you can create a new account with your business email address.
Before you start, be sure to have the following information ready:
- Your business name, address, and contact information
- An chargeable credit card with a valid billing address
- A phone number where you can be reached during the registration process
- Your tax ID info
- Additional identity documents may be required in some cases
How do I close my Indonor seller account?
To permanently close your Indonor seller account, request account closure in Seller Central. Keep in mind that you can use our Listings Status feature to suspend your product listings, or you can remove them entirely but hold on to your account for future use. Before you close your account permanently, remember to cancel and remove your listings and resolve all transactions.
How much does it cost to sell on Indoor?
10% of each sale.
How do I get paid?
When your seller account is settled and you have a positive balance, Indonor sends the money to your bank account. It can take up to five business days for the money to appear in your bank account after Indonor initiates a payment.
How will I know when I have a sale?
Indonor notifies you by email or text message when you receive an order. You can choose either notification method in your account settings.
Can I order a product that is ‘Out of Stock’ or ‘Temporarily Unavailable’?
The products listed as ‘Out of Stock’ or ‘Temporarily Unavailable’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability with sellers on Indonor.
What is Indonor Secure Payment system?
To get an answer to this question, visit the page “Secure Payment system“
How are items packaged?
Items are safely secured with bubble wrap. Sellers follow standard packing procedure. Sellers are rated on packaging quality and affects overall seller rating.
Can I club my orders from different sellers to be delivered together?
Currently, there is no option to club orders from different sellers to be delivered together as sellers could be located in different locations and the delivery timelines would vary based on their partnered courier service providers. To ensure your items reach you at the earliest, each seller ships their products as per their individual timelines.
If I request for a replacement, when will I get it?
Visit My Orders to check the status of your replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.
Can items be returned after the time period mentioned in the seller’s Returns Policy?
No, sellers will not be able to accept returns after the time period mentioned in the seller’s Returns Policy.
What should I do if I have an issue with my product after the return period?
You can get in touch with the brand or an authorised service centre of the brand to claim the warranty for your product (wherever applicable).
When is a return of an item not possible?
Sellers cannot accept returns of item(s) in the following cases:
- When an item is damaged because of use or when it is not in the same condition as you received it
- When any consumable item has been used or installed
- When anything is missing from the package you’ve received including price tags, labels, original packing, freebies & accessories
- When non-returnable items are involved such as innerwear. lingerie etc.
- When items are tampered with or have missing serial numbers
How can I know the status of my refund?
You can visit ‘My Orders’ to know the status of your refund.
For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s).
When are refunds given?
Refunds are given when:
– The seller cannot provide a replacement
– A dispute has been ruled in your favour in-line with Buyer Protection
– Sellers allow refunds on select categories under certain conditions
I ordered a wrong item. Can I return it?
The sellers’ return policies don’t support the return of item(s) ordered wrongly. You can refer the respective seller’s Returns policy on the product page.
What should I do if I find the package open or tampered on delivery?
You can request for the item to be replaced by visiting ‘My Orders’. Use the ‘Return’ option & fill out the details of the issue so that we can help you.
The delivery of my order is delayed. What should I do?
On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.
What should I do if my order is approved but hasn’t been shipped yet?
Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn’t been shipped within this time please contact our Customer Support so that we can look into it.
